In the 50s and 60s Armand V Feigenbaum fixed the principles of a Total quality control. To this date, all previous efforts have been entirely aimed at correcting actions, not at preventing them.
Basically Total Quality Control (TQC), part of the requirement that all departments should be involved in all activities aimed at improving quality in the company. From the highest executive, such as the president of a company or its board of directors, to the workers and staff who are in direct contact with the customer all the time.
It is not a coincidence that precisely in these years the Japanese industry began to surpass the quality of the products made by the North American companies, especially the companies of the automotive branch and electronic articles. Not only in the product manufacturing industry, in the service sector, these quality principles also began to be applied, which produced noticeable changes in the industry.
Quality control with all divisions, all employees of the company in an integrated way is vital for the smooth development and development of the strategy. It is there, where the secret of the success of the Japanese modality is. Each employee must study, practice and participate. Quality Control specialists must be selected and assigned to the department and depending on the size of the department, up to two or more specialists may be needed.
It is important to perform integrated controls that include prices and costs, as well as production volumes, sales and stocks in inventories as well as controls on delivery dates. At all times the producer and each member of the company must be fully confident that he is delivering a product or service with which the customer will experience a very high degree of satisfaction.
It is important that companies are clear that the concept of quality is based on both, products and services and goes even significantly, in the work, in the offices, financial sectors, and from the position with direct contact with customers. Every department and effort must be aligned, if one fails, all fail and the efforts of the entire company team will be affected.
Many of the companies that have been performing «Total Quality Control» for many years share the belief that one of the main reasons for its success, starts from the premise of: Improving the health and corporate character of the company.
In addition to this, establishing a cooperative system that will align the efforts of all employees, would be ideal for the best results, as well as establishing a quality assurance system with which to win the trust of consumers And customers, being the guarantee of quality, the very essence of Quality Control.
It is extremely important to establish an administrative system that is always aimed at obtaining profits in times of slow growth and where the goal is always to develop new products and services, always trying to obtain the best quality in the world.
To achieve all this it is vital that companies show respect for humanity. In addition they are responsible for generating a healthy organizational culture, as well as ensuring the happiness of their employees and their families, as well as providing pleasant work places and over time, go step by step, all the methods and learning to the Following generations.
And as a last point, but not less important, according to the book «The Total Quality Control» of Ishikawa. Due importance should be given to statistical data. Many companies are obsessed with the term «Quality Control», but do not give due importance to this aspect, which is the basis of such Quality Control.
Resources.
Kaoru Ishikawa, «Qué es el control total de calidad», ed. Normal.
El CTC, (November 26, 2016). http://calidadenunaempresa.blogspot.com.es/2010/05/el-control-de-la-calidad.html
Ishikawa's Legacy 