While it is true, the hotel world is growing annually in an exponential way, very interesting. However, few hotels companies dominate the international market. For example: Hilton Worldwide A hotel considered "Big", that is, a hotel with more than 100 rooms, can have between 5 and 7 fully structured departments and possibly from about 50… Seguir leyendo Total quality control: In the world of Hospitality →

In this video below, you will find a brief summary of Kaoru Ishikawa's contributions and tools that will help you understand better and easier everything that Ishikawa has done for Quality Management. https://www.youtube.com/watch?v=nyOoBJF38iw   Resource. Web: youtube.es, Autor: Burke Edwards & Kellee Greenwood

Tools for monitoring and improving Quality.  "Fishbone" When utilizing a team approach to problem solving, there are often many opinions as to the problem’s root cause. We mean that one way to capture these different ideas and stimulate the team’s brainstorming on root causes is the cause and effect diagram, commonly called a fishbone. According… Seguir leyendo Tools for quality. «Fishbone» →

In the 50s and 60s Armand V Feigenbaum fixed the principles of a Total quality control. To this date, all previous efforts have been entirely aimed at correcting actions, not at preventing them. Basically Total Quality Control (TQC), part of the requirement that all departments should be involved in all activities aimed at improving quality… Seguir leyendo Total Quality Control →

“Modern quality control is a revolution in management thinking, and its implementation in a company can improve its corporate culture”. “Quality control becomes increasingly important in line with industry and the modernization of society”. Ishikawa wanted his principles to achieve the following goals: -Strengthen the economy of a country and allow the export in large… Seguir leyendo His quality principles →

Kaoru Ishikawa spent his life trying to make people think differently about the way they work. He always tried to get management not to become complacent with just improving a products quality. He always said that you can take those improvements and go one step further. He had a belief that you should service your… Seguir leyendo Ishikawa’s Focus →

Kaoru Ishikawa was a Japanese organizational theorist, Professor at the Faculty of Engineering at The University of Tokyo, noted for his quality management innovations. He is considered a key figure in the development of quality initiatives in Japan, particularly the quality circle. He is best known outside Japan for the Ishikawa or cause and effect diagram often used in the analysis of industrial… Seguir leyendo Ishikawa’s Biography →